Low-angle shot of 20 Fenchurch Street

EMPOWERED

EXPERTISE

We empower our people to protect customers
against complex and ever-changing risks

Customers in over 170 countries
200 coverholders globally
Gross written premium 2023 GBP2.2bn

Recognised for Outstanding Claims and Underwriting Services

Tokio Marine Kiln is one of only two insurers in the London Market to be recognised for ‘Outstanding’ Claims and Underwriting service in 2024, having been awarded the Service Quality Marque for both Underwriting and Claims by independent research firm Gracechurch.

Our Claims service has been rated ‘Outstanding’ by London brokers for eight consecutive years.



 

 



 

We have:

  • significantly outperformed the London Market on customer centric metrics of efficiencyclient focus and supportiveness; and underwriter accessibility.

  • performed best on knowledge, products and appetite and relationships.

  • scored 82% in TMK’s underwriting service metrics - rated as 7/10 or better by brokers and 43% were rated 9/10 or better.

Find out more here.

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Unmanned Aerial Systems digital product