Recognised for Outstanding Claims and Underwriting Services
We are one of only three London Market insurers to have been awarded the Service Quality Marque by independent research firm Gracechurch, which reflect exceptional service levels, for both Underwriting and Claims in 2025.
Our leading Claims team has now been awarded the Service Quality Marque for nine consecutive years and topped the rankings for both expertise and relationships in the latest survey.
In Underwriting, brokers consistently cite speed and availability as TMK's standout strengths. TMK's underwriters are also recognised for being easy to deal with, further cementing our reputation for delivering exceptional service and fostering strong broker relationships.
Find out more here.
OUR FORMULA FOR SUCCESSFUL FUTURES
We have a formula for our culture at TMK. It brings together an unexpected blend of characteristics that make the experience of working here unique.
Like art and science, IQ and EQ, tradition and innovation, our formula is how we balance seemingly conflicting ideas – and is the catalyst for our success.
PEOPLE FINDER
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LATEST NEWS
Tokio Marine Kiln’s Kirsten Shastri wins Young Underwriter of the Year at Insurance Insider Honours
04 September 2025
Tokio Marine Kiln (TMK) is delighted to announce that Kirsten Shastri, TMK’s Head of Life Sciences, has been named Young Underwriter of the Year at the Insurance Insider Honours on 3 September 2025.
TMK expands APAC team with appointment of Phoebe Liew as Special Risks Underwriter
08 September 2025
This appointment reflects TMK’s increased appetite for credit risk and growing client demand for cover in a volatile geopolitical landscape.
Tokio Marine Kiln bolsters Special Risks team with the appointment of Iwan Jenkins
03 September 2025
Jenkins’ appointment will further strengthen TMK’s expertise in a class that represents a key strategic growth area for the business.
LATEST INSIGHTS
IUMI 2025: how the global maritime insurance industry can learn from Singapore’s culture of innovation
By Alexandros Ampatzis, Head of Marine, Asia Pacific
03 September 2025
It is clear that Singapore is truly taking advantage of the new opportunities created by automation. Discussions at IUMI will need to focus on how the insurance industry should follow suit in order to keep pace with the new risks and opportunities it presents.
Cybercrime in the age of genAI: defending against evolving threats
By Lucy Fraser, Cyber Analyst
31 July 2025
The rise of widely adopted generative artificial intelligence (genAI) is transforming the cybersecurity landscape. Since the introduction of ChatGPT in 2022, cyber phishing attacks have surged by 4,151%. Every day, approximately 3.4 billion spam emails are sent globally, contributing to the billions of dollars cyberattacks cost the global economy.
Calling all creative actuaries: insurance needs you!
By Nirav Shah, Head of Pricing & Analytics
03 July 2025
Yes, in what will be my first foray into blog writing, and likely a collector’s edition in years to come, I am going to open my new blog series by talking about the dichotomy that is actuaries and creativity – and how bringing them together is vital for innovation. While data modelling and creative flair may not seem like natural bedfellows, I believe the preconceptions of the actuarial trade sells many of us short.
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