Recognised for Outstanding Claims and Underwriting Services
We are one of only two London Market insurers to have been awarded the Service Quality Marque by independent research firm Gracechurch, which reflect exceptional service levels, for both Underwriting and Claims in 2026.
Our leading Claims team has now been awarded the Service Quality Marque for ten consecutive years and topped the rankings for both expertise and relationships in the latest survey.
In Underwriting, brokers consistently cite speed and availability as TMK's standout strengths. TMK's underwriters are also recognised for being easy to deal with, further cementing our reputation for delivering exceptional service and fostering strong broker relationships.
Find out more here.
OUR FORMULA FOR SUCCESSFUL FUTURES
We have a formula for our culture at TMK. It brings together an unexpected blend of characteristics that make the experience of working here unique.
Like art and science, IQ and EQ, tradition and innovation, our formula is how we balance seemingly conflicting ideas – and is the catalyst for our success.
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LATEST NEWS
TMK strengthens Cyber team with appointment of Francesca Kevill
19 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, today announces the appointment of Francesca Kevill as Underwriter within its Cyber & Enterprise Risk team. She takes up her new role with immediate effect and will report to Ellie Webb, Head of Delegated Cyber & IP.
TMK strengthens Aviation team with appointment of Cameron Glover
16 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, today announces it has appointed Cameron Glover as an Underwriter within its Aviation department. He takes up his new role within the expanding Aerospace division writing Airport and Product liability risks.
TMK strengthens Portfolio Solutions team with appointment of Sarah Tidbury
05 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, has strengthened its growing Portfolio Solutions team with the appointment of Sarah Tidbury as Portfolio Solutions Underwriter. She joins the team with immediate effect and reports to Rob Jarvis, Head of Innovation Underwriting.
LATEST INSIGHTS
50 years in flight: leading the future of aviation insurance
By Matthew Shaw, Chief Executive Officer
28 April 2026
TMK's aviation practice was founded in 1976, the same year Concorde completed its first commercial flight. The world's fastest passenger aircraft, capable of crossing the Atlantic in under three and a half hours, felt like a glimpse of where aviation was headed. Fifty years on, Concorde is long retired, and the aircraft most of us board today would be broadly recognisable to an underwriter from that era, even if almost everything underneath the surface has changed. The same, in many ways, could be said of the aviation insurance market.
Homegrown hackers
By Luke Fardell, Lead Cyber Analyst
12 February 2026
Last year, the National Crime Agency arrested four suspects in connection with cyber-attacks on Marks & Spencer, Co-op, and Harrods. What made these arrests noteworthy wasn’t just the high-profile nature of the victims, but the fact that the suspects are UK nationals. This highlighted a shift in the cyber risk landscape which organisations cannot afford to ignore.
Unblurring the lines between cyber, technology and IP risks
By Thomas McShane, Head of Technology and Media E&O
20 January 2026
Technology companies underpin the daily operations of businesses around the world. They provide the pipes that allow commerce to flow. This global infrastructure is under increasing attack from cybercriminals. Change Healthcare, CDK Global, SolarWinds. The list of third-party technology providers which have been the victims of cyber breaches continues to grow.
FEATURED SERVICES
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