Recognised for Outstanding Claims and Underwriting Services
Tokio Marine Kiln is one of only two insurers in the London Market to be recognised for ‘Outstanding’ Claims and Underwriting service in 2024, having been awarded the Service Quality Marque for both Underwriting and Claims by independent research firm Gracechurch.
Our Claims service has been rated ‘Outstanding’ by London brokers for eight consecutive years.
We have:
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significantly outperformed the London Market on customer centric metrics of efficiency, client focus and supportiveness; and underwriter accessibility.
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performed best on knowledge, products and appetite and relationships.
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scored 82% in TMK’s underwriting service metrics - rated as 7/10 or better by brokers and 43% were rated 9/10 or better.
Find out more here.
PEOPLE FINDER
LATEST NEWS
Tokio Marine Kiln and Marsh launch exclusive market-first trade disruption facility for ports and terminals
26 September 2024
Tokio Marine Kiln (TMK) and Marsh today announced the launch of an exclusive insurance facility for ports and terminals which provides cover against business interruption arising from trade disruption.
Humanity Insured, an international non-profit, launches to bring insurance-led climate resilience to 3.6 billion people
19 September 2024
Humanity Insured, a UK and US non-profit, launches to empower at-risk communities to build climate resilience through effective insurance solutions.
Tokio Marine Kiln appoints Stephanie Hong as Marine Underwriter in APAC
11 September 2024
Tokio Marine Kiln today announces the appointment of Stephanie Hong as Marine Underwriter in APAC. Hong is a marine insurance specialist and brings more than two decades of marine experience in APAC to her new role.
LATEST INSIGHTS
Pop music’s most famous Household Cavalryman, a Soviet Air Force Officer and a Microsoft Engineer
By Luke Fardell, Cyber Security Specialist
18 September 2024
The link between James Blunt, the singer songwriter, Stanislav Yevgrafovich Petrov, a lieutenant colonel of the Soviet Air Defence Forces who played a key role in the 1983 Soviet nuclear false alarm incident and Microsoft Engineer Andres Freund may not be obvious.
Can we insure every link in the supply chain?
09 September 2024
The global supply chain is complex and vulnerable to economic and geopolitical disruption. This article looks at supply chain resilience and how insurers are evaluating the threats.
Science-enabled insurance coverage in the fight against forced labour
By Rob Jarvis, Head of Innovation
03 September 2024
Today, proving the origin of raw materials used in the foods we eat, the clothes we wear and the cars we drive has become increasingly crucial in today’s global trade markets. Proving the geographic origins of goods not only has commercial value but customer appeal. Increasingly, isotopic testing and origin technologies have ethical and regulatory significance.
FEATURED SERVICES
A guide to our products and services
