Our Purpose and Values

Our Purpose

From enabling our customers to full their ambitions to helping businesses to recover following the world’s major disasters, what we do matters.

We seek specialty insurance risk to support our customers’ ambitions globally, while benefiting society and our people.

WE INSURE

We enable our clients to thrive in a world full of risk as we strive for a better tomorrow.

Claims – The Human Way

We are different from our competitors in three important ways, where we seek to:

  • see things through the lens of our policyholders and brokers
  • listen and put the policyholder’s interest first
  • operate not in a transactional way but in a human way; empathetically, fairly and with kindness

 

Always look for a reason to pay a claim."

Robert Kiln
Co-Founder of Kiln Group

Our Values

We strive to embody our core values of empowerment, inclusion, excellence, integrity, innovation, and teamwork in everything we do and we support the values held by our parent company, Tokio Marine. Our values reflect the way we work and behave and are at the core of everything we do.

We take our responsibilities as a global insurer seriously and focus on providing the highest quality products and services to meet our customers’ expectations.

We operate our business responsibly, complying with all local laws and regulations that govern our industry wherever we operate, whilst seeking to be fair, honest and transparent in our dealings with all of our stakeholders.

Empowerment

We make decisions

We have the authority, freedom and personal responsibility to make informed and purposeful decisions

Inclusion

We value each other 

We are enriched by our differences

Excellence

We build on our heritage

We set high standards for ourselves and others and are recognised as the best 

Integrity

We do the right thing

We treat people with respect and embody our purpose and values

Innovation

We are creative

We have an entrepreneurial spirit and look to continuously improve in creative ways

Teamwork

We are better together

We are one global team and we work together to achieve a common goal