Our Purpose and Values
OUR PURPOSE
From enabling our customers to fulfil their ambitions to helping businesses to recover following the world’s major disasters, what we do matters.
We seek specialty insurance risk to support our customers’ ambitions globally, while benefiting society and our people.
WE INSURE
We enable our clients to thrive in a world full of risk as we strive for a better tomorrow.
Claims – The Human Way
We are different from our competitors in three important ways, where we seek to:
- see things through the lens of our policyholders and brokers
- listen and put the policyholder’s interest first
- operate not in a transactional way but in a human way; empathetically, fairly and with kindness
Always look for a reason to pay a claim."
Robert Kiln
Co-Founder of Kiln Group
OUR VALUES
We strive to embody our core values of empowerment, excellence, inclusion, innovation, integrity, and teamwork in everything we do and we support the values held by our parent company, Tokio Marine. Our values reflect the way we work and behave and are at the core of everything we do.
We take our responsibilities as a global insurer seriously and focus on providing the highest quality products and services to meet our customers’ expectations.
We operate our business responsibly, complying with all local laws and regulations that govern our industry wherever we operate, whilst seeking to be fair, honest and transparent in our dealings with all of our stakeholders.
EMPOWERMENT
We take ownership
We equip ourselves with the skills and knowledge to make decisions that are aligned with our strategy & purpose, have the confidence to take appropriate risks and enable others to perform at their best
EXCELLENCE
We are leaders
We pursue goals with energy and ambition, execute work to high standards, and use feedback to drive improvement for ourselves and others
INCLUSION
We capitalise on our differences
We value and respect diverse perspectives, advocate for others, and help create an environment where everyone feels they belong
INNOVATION
We are creative
We solve problems creatively to meet customer needs, embrace new ways of doing things, and seek external insights to continuously improve, accepting we will make mistakes and learn from them
INTEGRITY
We do the right thing
We deliver on our commitments and act with openness, honesty and transparency. We look beyond profit and challenge anything that is not aligned with our purpose and values
TEAMWORK
We are better together
We contribute to an enjoyable and supportive environment, understand and respect each others’ roles and work collaboratively with colleagues across TMK to achieve shared goals
