The mineral-rich eastern region of the Democratic Republic of Congo (DRC) has endured over three decades of conflict, a situation that has persisted since the 1994 Rwandan genocide. Numerous armed factions have vied with the central government for dominance and control over the immense wealth potential within this vast country.

Strategic advances

A resurgence in violence since the start of this year, marked by significant advances by a prominent rebel group brought global attention to the region. A major advance by the group earlier this year saw its soldiers descend. Sitting on the border with Rwanda and the shores of Lake Kivu, Goma is a vital regional trading and transport hub located within reach of mining towns supplying metals and minerals in high demand. Its airport, at the base of the Nyiragongo volcano, was a key prize for the rebels. Control the airport and they would shift the balance of power in the region.

The speed of the rebel group’s advance meant that time to evacuate, including for the planes and pilots at the airport, was limited.

Real-time intelligence  

Recognising the increasing complexity of global risks, our aviation team developed a cutting-edge offering that provides real-time alerts of evolving risks in conflict zones around the world. It uses advanced technology and data analytics to monitor geopolitical developments in the areas where insured assets are located, enabling us to provide our aviation clients with real-time information on potential threats. By identifying emerging risks early, the tool aims to enable our clients to take proactive measures, protect their operations and people, and mitigate their exposure.

The system was put to the test as rebels marched on the airport earlier this year. With our intelligence partners, we spotted the build-up of military forces. The strategic importance of the airport meant that planes and personnel landing were clearly at risk. Our aviation team immediately notified clients—to give them the opportunity to get their people out and divert any inbound flights. As clients were advised of the risk and our team facilitated alternative cover, the potentially devastating impact to the client, the pilots and crew was mitigated.  

The evolving role of insurers

In a world of increasingly heightened geopolitical tensions, cases like the one I have shared are currently the exception, not the rule. But this is changing—as is the role of insurers. We are no longer only there to support in the aftermath of a disaster; we can harness our knowledge and expertise to prevent and mitigate risk too. This kind of approach – harnessing data, technology and longstanding expertise – is needed now more than ever to ensure we continue to effectively manage risks and help us create a safer world where we do our best to avert potential disruptions.

And do our best we must. While the financial cost of these conflicts can be counted in dollars, the humanitarian cost is immeasurable. While we must acknowledge even these advancements cannot prevent every tragedy, in an industry where safety and security are paramount, having access to timely and accurate information is more critical than ever before – and insurers have a clear role to play.