News
TMK rated Outstanding for Claims and Underwriting Service again
Monday, January 27, 2025
Tokio Marine Kiln is thrilled to be recognised for Outstanding Underwriting and Claims service by brokers once again.
We are one of only three London Market insurers to have been awarded the Service Quality Marque by independent research firm Gracechurch which reflect exceptional service levels, for both Underwriting and Claims in 2025.
Our leading Claims team has now been awarded the Service Quality Marque for 9 consecutive years and topped the rankings for both expertise and relationships in the latest survey.
In Underwriting, brokers consistently cite speed and availability as TMK's standout strengths. TMK's underwriters are also recognised for being easy to deal with, further cementing our reputation for delivering exceptional service and fostering strong broker relationships.
Thank you to our clients and to Gracechurch for this continued recognition of our commitment to delivering a market leading service to all our brokers and clients, and to managing Claims “the Human Way”.
Read more here
LATEST NEWS
TMK strengthens Cyber team with appointment of Francesca Kevill
19 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, today announces the appointment of Francesca Kevill as Underwriter within its Cyber & Enterprise Risk team. She takes up her new role with immediate effect and will report to Ellie Webb, Head of Delegated Cyber & IP.
TMK strengthens Aviation team with appointment of Cameron Glover
16 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, today announces it has appointed Cameron Glover as an Underwriter within its Aviation department. He takes up his new role within the expanding Aerospace division writing Airport and Product liability risks.
TMK strengthens Portfolio Solutions team with appointment of Sarah Tidbury
05 March 2026
Tokio Marine Kiln (TMK), a leading specialist insurer, has strengthened its growing Portfolio Solutions team with the appointment of Sarah Tidbury as Portfolio Solutions Underwriter. She joins the team with immediate effect and reports to Rob Jarvis, Head of Innovation Underwriting.