Tokio Marine Kiln is thrilled to be recognised for Outstanding Underwriting and Claims service by brokers once again.

We are one of only three London Market insurers to have been awarded the Service Quality Marque by independent research firm Gracechurch which reflect exceptional service levels, for both Underwriting and Claims in 2025.

Our leading Claims team has now been awarded the Service Quality Marque for 9 consecutive years and topped the rankings for both expertise and relationships in the latest survey.

In Underwriting, brokers consistently cite speed and availability as TMK's standout strengths. TMK's underwriters are also recognised for being easy to deal with, further cementing our reputation for delivering exceptional service and fostering strong broker relationships.

Thank you to our clients and to Gracechurch for this continued recognition of our commitment to delivering a market leading service to all our brokers and clients, and to managing Claims “the Human Way”.

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